This Privacy Policy explains how EDvoki collects, uses, stores, shares and protects personal information.
EDvoki ("EDvoki", "we", "us", or "our") respects your privacy and is committed to protecting personal information processed through our website, mobile application and educational platform.
This Privacy Policy explains how EDvoki collects, uses, stores, shares and protects personal information.
Depending on use, EDvoki may collect account information such as full name, email, mobile number, username, authentication information, age/date of birth where required, profile photograph, account role, location information, language preferences and other registration information.
Where a parent creates or manages a child/student profile, EDvoki may collect student name, age/date of birth, class/grade, school information where voluntarily provided, learning preferences, interests, hobbies, educational goals, learning activity, booking information and other information necessary to provide requested services.
Teachers, tutors and instructors may provide name, profile photograph, contact information, qualifications, certifications, experience, subjects, skills, hobbies, availability, teaching preferences, fees, profile descriptions, verification information and payment/settlement information where required.
EDvoki may process booking details, service and teacher/tutor selected, date/time, session duration, booking status, cancellation information, transaction amount, wallet information, refund information, payment status and transaction identifiers.
Depending on services, EDvoki may process messages, communication records, session information, support requests, reviews, ratings, reports and complaints.
Where audio/video sessions are recorded, recording will only be undertaken where permitted by applicable law and applicable notice or consent requirements.
EDvoki may automatically collect IP address, browser, device type, operating system, device identifiers, application version, login information, approximate location derived from technical information where necessary, pages/features accessed, timestamps, error logs and network/diagnostic information.
EDvoki may use cookies, local storage, SDKs, pixels and similar technologies for authentication, security, preferences, analytics, performance, user experience and permitted marketing.
Users may control cookies through browser/device settings, although essential technologies may be necessary.
We may use personal information to:
EDvoki recognises that students may include children and handles children's personal data with additional care and in accordance with applicable law.
Where required, EDvoki will seek or rely upon appropriate consent or authorisation from a parent or lawful guardian.
EDvoki does not knowingly require children to provide unnecessary personal information.
EDvoki may use subjects, interests, hobbies, learning preferences, bookings, Platform activity and other voluntarily provided information to improve recommendations and service discovery.
Where law requires consent or provides specific rights concerning profiling or personalised services, EDvoki will follow those requirements.
EDvoki may process information based on consent, service provision, contractual requirements, legitimate operational purposes where legally permitted, legal obligations, security/fraud prevention, dispute resolution or other lawful bases.
EDvoki may share necessary information with:
EDvoki does not sell personal information in the ordinary sense of selling user databases to third parties.
Payments may be processed by third-party providers under their own privacy policies.
EDvoki may receive transaction information necessary to confirm and manage payments without necessarily receiving or storing complete payment-card details.
EDvoki retains information only as long as reasonably necessary for service provision, account maintenance, contractual needs, disputes, security, fraud prevention, legal obligations and applicable record-retention requirements.
When no longer required, information may be deleted, anonymised or securely disposed of subject to law.
EDvoki uses reasonable technical, administrative and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, disclosure and destruction.
No internet-based system can be guaranteed completely secure.
If EDvoki becomes aware of a personal-data breach requiring notification under applicable law, it will take appropriate steps to investigate, contain and address the incident and provide required notices to affected parties or authorities.
Subject to applicable law, users may have rights relating to:
Requests may be subject to identity verification and legal exceptions.
Parents or lawful guardians may contact EDvoki regarding information associated with a child account.
EDvoki may require reasonable information to verify identity and parental/guardian authority.
EDvoki may send promotional communications where permitted and, where required, after consent.
Users may opt out using the unsubscribe mechanism or by contacting EDvoki. Essential service communications may continue.
EDvoki may contain third-party links or integrations. EDvoki does not control independent third parties' privacy practices.
Users should review third-party privacy policies before providing information.
Some service providers may process information outside India.
Where information is transferred or processed outside India, EDvoki will take steps required by applicable law and applicable contractual/security requirements.
Voluntarily published content such as public profiles, posts and reviews may be visible to other users depending on Platform functionality.
Users should avoid publishing sensitive personal information in public areas.
EDvoki may monitor, restrict, investigate or act on communications or content where reasonably necessary for child safety, fraud prevention, security, policy enforcement, complaints or legal compliance, subject to applicable law.
EDvoki may update this Privacy Policy periodically. Material changes may be communicated through the Platform, website, email or another appropriate method.
The Last Updated date indicates the latest revision.
By using EDvoki, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, EDvoki will obtain the consent or authorisation required by law before processing personal information.